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Contact HANSA-FLEX

You have any questions about our online shop or our products?
You can call our customer service at:

+49-421-48907-766
Monday - Thursday: 8:00AM - 5:00PM
Friday: 8:00AM - 4:00PM
Except saturdays, sundays and holidays
Or use our FAQ

There you get answers to the most frequently asked questions.

To the FAQ

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Shipping Information

In order to guarantee dispatch on the same working day (Monday to Friday), please note the following:

  • Standard delivery: order received by 3 p.m.
  • Carrier: order received by 1 p.m.

Shipping costs Germany

  • Minimum order value 20 €
  • Standard shipping is free for orders from 50 € and up to 40 Kg
  • Standard processing time: 1-2 working days

Standard Shipping up to 40 kg

Same day shipping for orders received before 3 p.m.

  • From 50 € order value free
  • Less than 50 € order value = 10 €

Overnight/Express Shipping up to 150 kg

Day and night shipping: order received by 5 p.m.

  • up to 10 kg = 17,50 €
  • up to 25 kg = 27,50 €
  • up to 50 kg = 55,00 €
  • up to 75 kg = 80,00 €
  • up to 100 kg = 110,00 €
  • up to 125 kg = 135,00 €
  • up to 150 kg = 160,00 €

Carrier

Order received by 1 p.m. shipping will be the next working day.

  • up to 100 kg = 27,50 €
  • up to 250 kg = 55,00 €
  • up to 500 kg = 110,00 €
  • up to 1000 kg = 160,00 €
  • up to 2000 kg = 220,00 €
  • from 2000 kg = 270,00 €

Click & Collect

Pick up yourself in our branches

no minimum order value
No shipping cost or service fee
Pick up within 60 minutes

Shipping costs outside of Germany*

  • Minimum order value 20 €
  • Standard processing time: 2-3 working days

Standard Shipping

Austria, Belgium, Denmark, Luxembourg, Netherlands

  • From 100 € order value free
  • up to 30 kg = 8,50 €
  • up to 40 kg = 14 €

Croatia, Czech Republic, Finland, France, Hungary, Italy, Slovakia, Slovenia

  • From 125 € order value free
  • up to 30 kg = 9,50 €
  • up to 40 kg = 16,50 €

Bulgaria, Estonia, Latvia, Lithuania, Portugal, Romania, Sweden, Spain

  • From 150 € order value free
  • up to 30 kg = 14 €
  • up to 40 kg = 22 €

Cyprus, Greece, Malta

  • up to 10 kg = 22 €
  • up to 20 kg = 33 €
  • up to 40 kg = 66 €

Express Shipping

Outside of Germany*

  • up to 10 kg = 35 €
  • up to 20 kg = 52 €
  • up to 40 kg = 90 €
  • up to 60 kg = 130 €

Carrier

Outside of Germany*

  • up to 250 kg = 125 €
  • up to 500 kg = 250 €
  • up to 1000 kg = 375 €
  • up to 2000 kg = 500 €
  • from 2000 kg = 625 €

*Shipping countries: Austria, Belgium, Denmark, Luxembourg, Netherlands, Croatia, Czech Republic, Finland, France, Hungary, Italy, Slovakia, Slovenia, Bulgaria, Estonia, Latvia, Lithuania, Portugal, Romania, Sweden, Spain, Cyprus, Greece, Malta

Shipping to other countries cannot be handled via the online store at this time.

Our colleagues from the export department will be glad to help you: ex@hansa-flex.com

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